Gorman & Company, Inc.
  • 12-Sep-2017 to 11-Nov-2017 (CST)
  • The Brewhouse Inn & Suites
  • Milwaukee, WI, USA
  • Based on experience.
  • Hourly
  • Part Time

Benefits for full-time staff include health, dental, optional vision, life, disability, 401K, vacation, and paid holidays.


Gorman & Company is looking for part-time Guest Services Representatives for The Brewhouse Inn & Suites in Milwaukee, WI.  These positions will work week days, weekends and have the option of working any shift.  At The Brewhouse, we've taken the idea of a simple stay and turned it into a historic, memorable and genuine Milwaukee experience. Modern comforts. Artful décor. Unparalleled service. Thoughtful green initiatives. These aren't extras, but simply the way we run things. All-in-all, The Brewhouse is a collection of everything that makes Milwaukee famous, including the brew. Come and join our team at this unique, historic hotel!

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:  Responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Check-ins and check-outs. 
  • Ensures guests privacy. 
  • Makes reservations for guests. 
  • Sells and up-sells hotel facilities and services. 
  • Keeps desk area stocked with necessary materials. 
  • Information center for guests and hotel in general. 
  • Posts charges from outlets and ensures overall proper payment.
  • Other duties as assigned by management.

JOB QUALIFICATIONS:

  • High School Diploma or Equivalent. Some college preferred. 
  • Customer Service experience and/or Sales experience preferred. 
  • Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills. 
  • Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay. 
  • Ability to perform basic arithmetic, including the use of percentages. 
  • Ability to read and write effectively. 
  • Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. 
  • Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, etc.). 
  • Ability to handle cash and credit transactions and accurately maintain a bank.
  • Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators). 
  • Ability to move freely within front desk area. 
  • Ability to stand for long periods of time. 
  • Ability to maintain regular and punctual attendance. 
  • Ability to adhere to Brewhouse Inn & Suites grooming standards. 
  • Ability to exemplify Brewhouse Inn & Suites Service Excellence.

 

Gorman & Company, Inc.
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